FAQ

FREQUENTLY ASKED QUESTIONS

We aim to dispatch your order within 1-3 working days. Once your order is with the courier, please allow 3-7 days for delivery.
You will receive courier tracking information once your order has been dispatched. If you do not receive a dispatch notification within 5 business days or have questions about an outstanding order, please contact us here.

Standard courier delivery is FREE on all orders over $1000*. For orders under $1000, including Click & Collect, there is a flat $6.99 shipping & handling fee. *There is an additional $5 charge for all rural deliveries and a further $15 surcharge for outer island deliveries. **For orders using Ride On Wheels Delivery for bikes, there is a minimum $30 charge.

Click & Collect is a FREE service for orders over $1000. For all Click & Collect orders under $1000, there is a flat $6.99 fee. This is because your order will need to be transferred to the store from a Ride On Wheels Warehouse for collection.

Our home delivery charge is only $30 for 15km and $1 per km after that up to 50km. This service is only available when purchasing a new bike from Ride On Wheels.

No, we are unable to deliver to PO Boxes. Please provide us with a physical address.

Yes, once your order has been dispatched you will receive an email with a tracking link. Once you receive this tracking reference, you can monitor progress of your delivery with the courier provider. If you experience delays from this stage, please contact the courier provider directly for more information.

Not necessarily as Ride On Wheels dispatches orders from a number of locations around New Zealand and USA. If you have ordered more than one item, sometimes these will need to be shipped separately. You will receive unique tracking references for each dispatch. Please don’t be alarmed if your package arrives missing items as the remainder of your order is likely not far away. 

Yes, but only via Ride On Wheels Home Delivery. Trek, Giant & Liv bikes cannot be delivered by standard courier. This is because these brands require the bikes be fully assembled and safety checked before hand over, as per their safety and warranty policy. They cannot be delivered partially assembled in a box.

If you received the wrong items, please contact us here

NZ courier companies charge additional fees for rural addresses. Unfortunately, we need to we need to offset this cost to continue offering the lowest prices possible on the Ride On Wheels product range.

NZ courier companies charge additional fees to get items to the likes of Waiheke and Chatham Islands. Unfortunately, we need to offset this cost to make shipping viable to these islands.

As per our freight Policy, if we need to custom order in parts to complete your service centre job then this freight charge will be passed on to you. For example, if we have to custom order two parts from two different suppliers, we will then charge pass on each freight charge to you.